Returns & Exchanges
At PRIVATE, we want you to be completely satisfied with your purchase. If your item isn't the perfect fit, we offer a seamless return process for all unworn garments within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging with all tags attached to ensure they remain protected during transit.
Label and Ship
Download and print your pre-paid shipping label, secure it to the outside of your package, and drop it off at any authorized carrier location.
Quality Check and Refund
Once our warehouse receives and inspects your return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing